The General Software Version Support Policy for NetApp, applicable to client, appliance, SANtricity OS software, and Element OS (as defined above) is as follows:
NetApp will provide Full Support for the latest two Feature Versions of a product (version “N” and version “N-1”)
When Feature Version “N” is available, Feature Version “N-2” will transition to Limited Support for a period of 12 months. Customers will be notified via a Customer Product Communiqué (CPC).
After the 12-month Limited Support period, Feature Version “N-2” will no longer be supported by NetApp. The date marking the end of support for a specific version of a product is the End of Version Support date. Customers are encouraged to upgrade to a supported version of the product for support coverage.
After the End of Version Support date has passed, documentation will remain available on the NetApp Support Site for an additional 36 months to enable customer Self-Service Support.
After the Self-Service Support period has elapsed, the product version becomes Obsolete.
