Will closing idle or inactive contracts hurt my score?
So it is accurately included in your JSS, if a contract has become idle, it is generally best to ask your client to close it and, ideally, leave feedback for you. However, maintaining longer-term contracts with satisfied clients that have been in place for three months or longer can improve your score. These longer-term relationships count positively toward the JSS even before they are closed because they indicate client satisfaction. On the other hand, if a client is not responsive and the work has been completed on the contract, it is better for you to close the contract.
Please keep in mind that when you, as a freelancer, close a contract it will be immediately considered in your JSS during the next update. When you leave a contract open and inactive, the impact to your score takes longer to appear (typically a few months). In both cases, the impact may be the same, but the timing is different.
Also, please note the longer you work a contract, the greater the impact it will have on your JSS. That means positive feedback on a longer-term contract can raise your score more than a short-term engagement, and negative feedback on a longer-term contract could lower your score more.
