Once a dispute is submitted you may review or update the request by logging into your Upwork account and going to the Dispute Center. The mediation period will not exceed 30 days, and if you and your freelancer or agency are unable to reach an agreement, the dispute specialist will make a non-binding recommendation. If that recommendation is rejected, the final option is to proceed to arbitration, where a decision will be made by the American Arbitration Association, a neutral third-party organization. The total cost for arbitration is $875, with the client paying $291, the freelancer or agency $291 and Upwork $293. See the Upwork Fixed Price Escrow Instructions for more details.