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Leading platform for building bots on Facebook Messenger. Bots automate communication with humans through messaging applications. Since messengers have become the most heavily used mobile apps, bots have emerged as effective instruments that are changing the world of digital marketing. •
Chatfuel’s clients range from small and medium businesses to the world’s most recognisable brands. Some of our largest customers include Adidas, T-Mobile, TechCrunch, LEGO, Golden State Warriors, and many others. •
Own our Help Center strategy and architecture. •
Produce well-written articles for the Chatfuel Help Center that address our users’ needs, including how-to articles, walkthroughs, and documentation of known issues. •
Explain complex technical concepts in a concise and clear manner. •
Work closely with the Support team, PMs, designers, and developers to produce quality content and identify documentation requirements. •
Evolve Help Center content by eliminating anything outdated, and rewriting existing documentation in compliance with updates in product. •
Prepare quality screenshots and other images to back up the written matter. •
Analyse content suitability, user satisfaction, and ticket reduction. •
Ensure that help content has all of the correct and accurate information. •
Deliver under tight deadlines with minimal revisions. •
A native level English speaker with a minimum of 2 years of experience in content, technical, or product writing. •
You’re passionate about writing help content and are able to translate complex information into user-friendly content. •
You’re Internet-savvy, flexible, and eager to take on multiple, challenging tasks. •
You have a strategic mindset. •
You enjoy working together with stakeholders to deliver quality documentation. •
You're not afraid to speak your mind and you like to take ownership. You're determined to influence content, drive the strategy. •
You know how to work in Intercom (or any other CMS). •
Strong team: We’ll help you make a meaningful impact, grow and evolve. •
Freedom to create and act: Tell us what you’d like to do and do it! •
Mind-blowing growth: Thousands of new users join Chatfuel every month! •
Great product: Our platform helps people and businesses create bots that deliver real business results. •
Build your own brand: Get involved in the fast-growing bot community, help people and establish yourself as an expert in your field. •
Opportunity to work remotely. •
Cool perks including extra vacation time and extended health care plan.SG
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